Policies

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Normal turnaround is roughly 4-5 weeks, not including shipping.  Orders may ship sooner than that, but if not, please allow up to the full 4-5 weeks. During the holiday season, turnaround may be extended. See the banner on the main page for current turnaround time.  Pre-Order turnaround varies and will be listed in the title or in the description for each pre-order.

ALL ORDERS ARE FINAL. Once an order is placed, it will not be cancelled and refunded. If you wish to cancel in exchange for a shop credit, you can email thestitchedco@outlook.com. 

All orders are shipped USPS first class (3-5 days).  Larger orders are shipped priority (1-3 days).  I have no control of the Postal Service and am not responsible for orders delayed due to USPS.   Orders marked as "delivered" are out of my hands.  It is your responsibility to track down your order, if necessary.

Rush orders are accepted, but you must email me beforehand to ensure it can be done.  A rush order fee of $12-$24 applies (depending on number of items in order).  That includes an upgrade to priority shipping.  Rush orders are shipped within 5-7 business days.  If you are wanting  to request a custom order, email me at thestitchedco@outlook.com.  Effective 4/8/18, all custom orders will be charged an additional $5 custom fee.  

All holiday items still listed in their designated holiday section are guaranteed to be shipped in time for the holiday they are intended for, regardless of the listed turnaround time.  Once a holiday item is moved to the sale section, it is NOT guaranteed to arrive by its holiday.  

Only ONE code can be used per order. If you have a coupon and forget to use it at checkout, I can not go back and refund the difference once the order is placed.